Welcome to UrbanBloom, Birmingham's leading resource for compact gardening solutions. Whether you have a tiny balcony, a sunny kitchen windowsill, or limited indoor space, we help UK residents grow fresh herbs, vegetables, and ornamental plants using innovative hydroponic systems and traditional container gardening.
Our mission is to make gardening accessible to everyone, regardless of space constraints. Discover practical tips, sustainable growing methods, and community support to start your urban gardening journey today.
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Privacy Policy
1. Introduction
UrbanBloom ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Data Collection
We collect the following personal information:
Full name and email address
Space type and light access preferences
Gardening goals and interests
Technical data including IP address, browser type, and device information
3. Purpose of Data Processing
We process your data to:
Provide personalised gardening advice and recommendations
Send educational content and tips relevant to your gardening goals
Improve our services and website functionality
Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
Your explicit consent when you submit the form
Our legitimate interests in providing quality service
Contractual necessity to deliver requested information
5. Consent
By submitting your information through our form, you provide explicit consent for us to process your data. You may withdraw consent at any time by contacting privacy@urbanbloom.co.uk.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically no longer than 3 years from your last interaction with us, unless a longer retention period is required by law.
7. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Rectification of inaccurate data
Erasure of your data ("right to be forgotten")
Restrict processing of your data
Data portability
Object to processing
Lodge a complaint with the Information Commissioner's Office (ICO)
9. Third-Party Sharing
We do not sell your data. We may share data with trusted service providers who assist in operating our website, subject to strict confidentiality agreements.
10. International Transfers
Your data is stored within the UK. Any international transfers are conducted with appropriate safeguards in place.
11. Children's Privacy
Our services are not directed at individuals under 16. We do not knowingly collect data from children.
12. Contact Information
For privacy-related queries, contact us at privacy@urbanbloom.co.uk or write to UrbanBloom, Birmingham, United Kingdom.
Terms of Service
1. Agreement to Terms
By accessing and using the UrbanBloom website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, please discontinue use immediately.
2. Acceptable Use
You agree to use our website only for lawful purposes. You must not:
Transmit any harmful or malicious code
Attempt to gain unauthorised access to our systems
Use automated systems to scrape or collect data
Impersonate any person or entity
Interfere with other users' enjoyment of the website
3. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of UrbanBloom and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
4. User-Generated Content
By submitting information through our forms, you grant us a non-exclusive, royalty-free licence to use, reproduce, and analyse such content for the purposes of providing our services.
5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites. Your use of third-party websites is at your own risk.
6. Disclaimer of Warranties
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted, secure, or error-free service.
7. Limitation of Liability
To the fullest extent permitted by UK law, UrbanBloom shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Our total liability shall not exceed £100.
8. Indemnification
You agree to indemnify and hold harmless UrbanBloom from any claims, damages, or expenses arising from your breach of these Terms or your use of our website.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of modified Terms.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
12. Contact Information
For questions regarding these Terms, contact us at legal@urbanbloom.co.uk.
Refund Policy
1. Overview
UrbanBloom is committed to customer satisfaction. This Refund Policy outlines your rights under the Consumer Rights Act 2015 and our internal refund procedures.
2. 14-Day Cancellation Right
In accordance with the Consumer Rights Act 2015, you have the right to cancel any purchase within 14 days of receipt without providing a reason. To exercise this right, contact refunds@urbanbloom.co.uk with your order details.
3. Eligibility for Refunds
Refunds are available for:
Products or services not as described
Faulty or damaged items
Services not delivered as promised
Cancellations within the 14-day cooling-off period
4. Non-Refundable Items
The following are not eligible for refunds:
Digital content that has been fully accessed or downloaded
Personalised or bespoke items made to your specifications
Live plants after 7 days (subject to care instructions being followed)
5. Refund Process
To request a refund:
Contact refunds@urbanbloom.co.uk within the eligible timeframe
Provide your order number and reason for refund
Return products in original condition (where applicable)
Refunds will be processed within 14 days of receiving returned items
6. Return Shipping
For cancellations within the 14-day period, you are responsible for return shipping costs unless the item is faulty or not as described.
7. Processing Time
Refunds are processed within 14 days of receiving your cancellation notice or returned items. The refund will be issued to your original payment method.
8. Partial Refunds
Partial refunds may be granted for items returned in used or damaged condition, at our discretion.
9. Exchanges
We offer exchanges for faulty or incorrect items. Contact us at hello@urbanbloom.co.uk to arrange an exchange.
10. Dispute Resolution
If you are dissatisfied with our refund decision, you may refer the matter to Citizens Advice Consumer Service or the relevant Alternative Dispute Resolution (ADR) scheme.
11. Contact Information
For refund enquiries, contact refunds@urbanbloom.co.uk or write to UrbanBloom, Birmingham, United Kingdom.
Cookie Policy
1. What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analysing site usage.
2. Types of Cookies We Use
We use the following categories of cookies:
Strictly Necessary Cookies: Essential for website functionality, including cookie consent preferences
Performance Cookies: Collect anonymous information about how visitors use our site
Functional Cookies: Remember your preferences and provide enhanced features
Targeting Cookies: Track your browsing to deliver relevant advertising (with your consent)
3. Purpose of Cookies
We use cookies to:
Remember your cookie consent preferences
Analyse website traffic and user behaviour
Improve website functionality and user experience
Deliver personalised content and recommendations
Measure advertising effectiveness
4. Cookie Duration
We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period).
5. Your Control Over Cookies
You have the right to accept or decline cookies. You can control cookie settings through:
Our cookie consent banner when you first visit
Your browser settings (see section 7)
Contacting cookies@urbanbloom.co.uk to update preferences
6. Cookie Management
We store your cookie preferences in localStorage. You can change your preferences at any time by clearing your browser data and revisiting our site.
7. Browser Cookie Settings
Most browsers allow you to:
View and delete cookies
Block third-party cookies
Block all cookies (may affect site functionality)
Clear cookies when closing the browser
Consult your browser's help section for specific instructions.
8. Third-Party Cookies
We may use third-party services (such as analytics providers) that set their own cookies. We do not control these cookies.
9. Impact of Declining Cookies
Declining non-essential cookies will not prevent you from using our website, but some features may be limited.
10. Updates to Cookie Policy
We may update this Cookie Policy periodically. Changes will be posted on this page with an updated revision date.
11. Contact Information
For questions about our use of cookies, contact cookies@urbanbloom.co.uk.
